Ground handling in Rio de Janeiro and Brazil for travel agencies

What we take on

We arrange and coordinate the services your groups need on the ground in Brazil:

• arrival and departure transfers at Galeão (GIG) and Santos Dumont (SDU) airports, and at the cruise terminal at Píer Mauá (Terminal Internacional de Cruzeiros do Rio de Janeiro);
• coaches, minibuses and vans for the whole program;
• guides for city tours and day trips (we confirm the guide’s language in the proposal);
• hotel rooms and other accommodation for the group;
• day trips and extensions, for example to Búzios, Angra dos Reis and Ilha Grande, or Paraty;
• New Year’s Eve on Copacabana and Carnival at the Sambadrome (Sambódromo);
• group dinners, venues and boat trips;
• one contact on our team for your tour leader or your clients during the trip.

How we work with agencies

1. Request. You send us the brief; the list further down shows what helps us quote quickly.
2. Proposal within 24 hours. It covers the program day by day, what each service includes, vehicles, guide languages, the price and the terms and payment.
3. Confirmation. We book the providers only after you confirm the proposal.
4. Delivery. The providers deliver the services, and we coordinate them day by day: timings, pickup points, changes.
5. Contact during the trip. Your tour leader, or your clients if you prefer, has one contact on our team. Any change on the ground goes through us.

A person from our team replies the same working day. We work from 8:00 to 20:00 Rio de Janeiro time; you can write at any hour, and messages that arrive after 20:00 are answered the next morning.

Terms

• Net rates or commission: on request. Tell us which model your agency works with.
• Terms and payment are set out in the proposal.
• You pay nothing before you confirm.
• Cancellation and change terms for each group are written into the proposal. For New Year’s Eve and Carnival, our deposit is non-refundable once you confirm the booking, because seats, tables and tickets are reserved for your group.
• Provider names and contacts are shared with you after confirmation.
• Our fee is already included in the price.

What to send in a request

• Agency name, country and the person we should reply to.
• Travel dates, and how flexible they are.
• Number of travelers and tour leaders.
• Cities, and the order you have in mind.
• Services you need: transfers, hotels, guides, excursions, events.
• Budget level, for example mid-range or upscale hotels.
• The language your group needs on tours.
• Flights or cruise ship, if already known.
• Anything that affects the program: mobility needs, diets, children’s ages.

Send it in any format, a spreadsheet or a few lines in a message. Write to us.

Large groups

For groups of 50 people and more, we run the program together with a large local receptive partner in Rio. Your agency still deals only with us: one contact on our team for the brief, the proposal and the trip itself, and a single proposal with one set of terms.

New Year’s Eve and Carnival for agency groups

For these dates, send your request as early as you can.

• New Year’s Eve falls on Thursday, December 31, 2026. Last time, hotel occupancy in Copacabana and Leme reached 91.83% for December 31 to January 3, according to the hotel association HotéisRIO. Details: New Year’s Eve in Rio.
• The Special Group (Grupo Especial) parades at the Sambadrome are on February 7, 8 and 9, 2027. The official ticket sale for these nights opened in March 2026 and runs in phases through Ticketmaster Brasil. Details: Rio Carnival 2027.

For other questions about the process, see How we work.