Contact us

What to include in your first message

You do not need a full brief to start. The more of these points you send, the more precise the first proposal will be.

Travel agencies and tour operators

• Agency name, country, and the person we should reply to.
• Travel dates, and whether they can move.
• Number of travelers and tour leaders.
• Cities and the order of the route.
• Services: transfers, hotels, guides, excursions, event nights.
• Budget level, for example mid-range or upscale hotels.
• The language the group needs on tours.
• Whether you work on net rates or on commission.
• Flights or cruise ship details, if already known.

Companies, families, friends and other groups

• What kind of trip it is: incentive, offsite, birthday, reunion, wedding, proposal, cruise stop.
• Dates, and how flexible they are.
• Number of people, and children’s ages if any.
• Cities and anything the group must see or do.
• Hotel level and overall budget level.
• The language the group needs on tours.
• Arrival and departure flights, or the ship’s times in port.
• Mobility needs, diets and anything else that affects the program.

Please do not send passport copies or payment details in the first message. If a booking needs documents, we tell you which ones and why after you confirm.

New Year’s Eve and Carnival

For event nights, add a few details to the list above:

• which night: New Year’s Eve on December 31, 2026, or a Carnival night at the Sambadrome (a Special Group night, the Champions Parade or a Série Ouro night);
• where the group would like to be: on the sand, at a kiosk party, at a hotel dinner or on a boat for New Year’s Eve; in a camarote, a frisa or the grandstands for Carnival;
• the arrival and departure dates of everyone in the group, since some Carnival seats have pickup rules that require the whole party to be in Rio together.

The dates, rules and last year’s road closures are on the pages New Year’s Eve in Rio and Rio Carnival 2027.

What happens after you write

A person from our team reads the request and replies the same working day, with questions if anything is unclear. Within 24 hours you get a proposal with the program, the price and the terms. You pay nothing before you confirm. The full process, the deposit and the cancellation rules are on the page How we work.

Hours and response time

We work from 8:00 to 20:00 Rio de Janeiro time. You can write at any hour. Messages that arrive after 20:00 are answered the next morning, and the 24-hour clock for the proposal starts from your request.

Languages

We work in English and Portuguese. You can also write to us in Spanish.

Emergency numbers in Brazil

If someone in your group needs urgent help, call the emergency services first, then tell your contact on our team.

If you are already traveling with us

Your booking confirmation includes the contact details for your trip. Write to that contact about anything that concerns the services: a delayed flight, a change of hotel, a guest who joins late, a vehicle that has not arrived. For a change of date, tell us at least 48 hours ahead, so we can check whether the provider has another date. The cancellation and change rules are on How we work.

Providers in Brazil

Guides, drivers, transport companies, boat operators and venues in Brazil who want to work with us can write to us as well, in Portuguese or English. Tell us what you offer, in which cities and in which languages. We vet every provider before the first booking, as described on How we work.